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Ordering and Payment

You are always welcome to Acquire

This can be done at our bricks and mortar store where there is a vast selection of furniture, kitchenware and accessories . 

To find our location and opening hours visit our Contact Us page.

Alternatively selected lines are available to purchase online 24 hours a day 7 days a week.

Price
All values are in Australian dollars (AUD) and the total value includes GST 
where applicable. Prices may not include delivery and handling charges. Prices are subject to change.

Unless otherwise stated, any accessories shown in any image of products are not included in the price.

On-line and In-store prices are indicative of each other but may vary from time to time. It is the responsibility or the purchaser to check pricing variances prior to purchase.

All prices are correct as of publishing and are subject to change at any time.

We reserve the right to correct any errors published on the website. Should your order be affected by a pricing error prior to processing it, we will give you the option to purchase the product at the correct price or cancel your order altogether.

How to order online

  1.  Browse the website and add any items you wish to purchase by clicking on the “Add to cart” button.
  2. Edit the quantities and products by clicking on “View cart” or the "shopping trolley" icon in the top right hand corner of the page.
  3. Add any messages you wish to convey to us in the "Special Instructions" field.
  4. Verified selections can begin the payment process by clicking the blue "Checkout" button.
  5. Enter your Contact information or "Log in" if you already have an account.
  6. "Continue to Shipping" and select your preferred method of receivership.

    If you have "Standard items" you have the options of
    Click and Collect - Free
    Standard postage - Free for orders over $100
    Standard postage - Capped at $10 for orders $100 and under
    Express postage - Capped at $15

    If you have "Bulky items" you have the options of
    Click and collect - Free
    Acquire to advise additional shipping charges at $0 AUD - Acquire will call you and advise the shipping costs to your area. Also select this option if we have already discussed the shipping charges prior to placing the order.

  7. Select the blue "Continue to payment" button and proceed by entering you payment details and to finish select "Pay Now". You may be redirected to your payment providers website depending on the option chosen.
  8. Once payment details have been processed and finalized you will see a confirmation page with the order details.                                   


AfterPay Payments
If you opt to use AfterPay as your payment application your purchase will be split into 4 instalments.
You'll pay your first instalment at the time of purchase, and the remainder every fortnight.
With this interest-free payment plan you will pay nothing extra when you pay on time.
Fees will only be applied for late payments.
AfterPay will email your payment schedule and send notifications so there are no surprises.
You’ll know you’ve been approved within seconds and your order is shipped as it would have with any other form of payment.
To utilize this option select Afterpay as your payment method when in the Payment section of the Checkout.
You will be temporarily redirected to AfterPay's website to instantly create an new account or to Log In to your existing account and complete your purchase.
Once your payment has been processed you will land back to Acquire's confirmation page with your order details. 

If you have questions about how AfterPay works, or how data is store, click on the link to take you their website .

How do I Pay Online Using Shop Pay, Apple Pay and Google Pay?
By using dynamic checkout buttons, you can skip the Shipping and Payment forms by signing into your pre-existing account with these payment providers and accessing your stored information.

To do this simply select the "Quick Shop" and then the "Buy It Now" button.
Next select your Payment Providers logo in the "Express Checkout" field.

Otherwise if you are in the'View Cart" section the Payment Providers logo will appear under the blue "Checkout" button.
The best practice is to "View Cart" as you are able to add messages you wish to convey to us in the "Special Instructions" field.

More information on Accelerated Payment Options 
When you return to an online store that offers an "Accelerated" or "Express Checkout" methods, your information is automatically filled in at checkout.

Accelerated or Express Checkouts save customers email address, credit card, shipping and billing information so that returning customers can  complete payment for their orders quicker.

You must enter an email address at checkout in order to save this information. Customers checking out using a phone number in the contact field won't be offered the "Remember me" prompt to save their information.

Your information is securely stored on Shopify’s PCI compliant servers and is only shared with other stores if an order is placed. .Supported payment providers that offer this option on our site, include Shop Pay, Apple Pay, and Google Pay.If you have questions about how Accelerated Payments work, or how data is stored, then you can go to the payment providers Help page by clicking on their link.

The ability to utilize these checkout methods may depends on a few factors:

Browsers that support Google Pay
To see the Google Pay button, you need to be using one of the following supported browsers on desktop or mobile:
Google Chrome
Apple Safari
Mozilla Firefox
UCWeb UC Browser

Devices that support Apple Pay
To see the Apple Pay button, your customers must use Safari on iOS 12.1 or MacOS 10.14.1 on one of the following devices:
iPhone (SE, 6, 6 Plus, or newer)
iPad (Pro, Air 2, mini 3, or newer)
Apple Watch
MacBook Pro with Touch ID
Any Mac model (2012 or newer) plus an Apple Pay-enabled iPhone or Apple Watch

What happens after I place my order online?
After your order is placed online, you will receive an email confirmation with your order details.

If any of your items are out of stock or we are unable to process payment, we will contact you within 2 business days of receiving your order.

After your items have been picked at our warehouse, we will notify you via your provided email address, that they are on their way or ready for collection.

If you have any queries relating to your delivery please contact us

How do I see my order information once I've placed my order?
If your confirmation email was misplaced you can log into your account from the website and view your orders on the My Account page.

Can I change my order?
Orders can be cancelled or changed if they have not been shipped. Please be aware that orders are generally shipped within one working day, so it is advisable  
to contact us as soon as possible if you want to cancel or change an order.

How to check the status of my online order?
After your order has been picked, a confirmation email will be sent to the email address you provided.

If you are self collecting from the shop, an additional email will be sent to advise you when you order is ready for pick up.

If your item was posted, an email will provide you with an Australian eParcel tracking number.

You can track the shipping status of your postal order at www.auspost.com.au/track .

If your item is a bulky good and requires a delivery service please contact us to discuss logistics to your location before placing your order.

Can I place an order from a foreign country?
You can place an order from a foreign country; however orders can only be shipped to an Australian postal addresses.

If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.

What are my payment options?
Both Online and In-store purchases are made easy and secure with a selection of payment options, including AfterPay, MasterCard and Visa .

Shop Pay, Google Pay, Apple Pay and American Express may only be utilized for on-line purchases.

Gift Vouchers, Zip Pay and Zip Money, may only be utilized for in-store purchases.

Cheques can be used for in-store purchases but goods will not be released until the cheque has cleared.

Direct Deposit is also permitted upon request for in-store purchases. To avoid processing delays please notify us by email when payments are made. Use your Surname and Invoice number as a payment reference. Allow 3-5 days for the banks to process the payment. We will email confirmation of the payment once it has processed.

Can I apply for interest free
Zip Pay Zip Money and AfterPay are interest fee options. Please refer to direct websites for their most comprehensive and up to date information. 

https://zip.co/

https://www.afterpay.com/ 

When is my credit card charged?
When you place an order using a credit card, the total dollar amount is authorized by your credit card company at the time of your purchase. Once this amount is authorized, your credit card will be debited the total amount of the order.

If you place an order and change your mind before the order is shipped, then you can contact our customer service centre and we can reverse the transaction.

If your credit card is declined when placing an order then your order will not be created in our system.

If at any point you are unsure if an order has been processed please contact us  and we will assist you.

Is my credit card and account information secure?
Acquire Home Living is a safe and secure site hosted by Shopify.To view thier PCI compliacy click on the link https://www.shopify.com/security/pci-compliant